1. Credit Purchases
Credits purchased through the Codemef platform are non-refundable once they have been added to your account balance, except in cases of duplicate charges or technical errors on our part. Unused credits do not expire and remain available for future use.
2. Subscription Plans
Monthly subscription plans are billed in advance and are non-refundable for the current billing period. You may cancel your subscription at any time; cancellation takes effect at the end of the current billing cycle and you will retain access until that date. No prorated refunds are issued for partial months.
3. Errors & Duplicate Charges
If you believe you have been charged in error or received a duplicate charge, please contact us within 14 days of the charge date. We will investigate and, if the error is confirmed, issue a full refund to your original payment method within 7-10 business days.
4. Service Outages
If the Service experiences a significant, extended outage that prevents you from using your purchased credits, we may, at our discretion, issue a credit adjustment proportional to the downtime. This is evaluated on a case-by-case basis.
5. Crypto Top-Ups
Payments made via cryptocurrency are processed manually and are subject to blockchain confirmation times. Once credits are applied to your account following admin verification, the transaction is considered final and no refund can be issued due to the irreversible nature of blockchain transactions.
6. Free Tier
The free tier does not involve any payment, so there is nothing to refund. If you upgrade from a free account and wish to revert, the subscription cancellation policy in Section 2 applies.
7. How to Request a Refund
To request a refund, contact our support team through the help channel in your account dashboard. Please include your account email address, the transaction date, the amount, and a brief description of the issue. We aim to respond to all refund requests within 3 business days.
8. Changes to This Policy
We reserve the right to update this Refund Policy at any time. Changes will be posted on this page with an updated date. Continued use of the Service constitutes acceptance of the revised policy.